Return Policy

Thank you for your purchase. We hope you are happy with your purchase. However, if you are not completely satisfied with your purchase for any reason, you may return it to us for a full refund only. Please see below for more information on our return policy.

RETURNS

All returns must be postmarked within ten (10) days of the purchase date. All returned items must be in new and unused condition, with all original tags and labels attached.

RETURN PROCESS

To return an item, please email customer service at order@xbbfurniture.com to obtain a Return Merchandise Authorization (RMA) number. After receiving a RMA number, place the item securely in its original packaging and include your proof of purchase, then mail your return to the following address:

www.xbbfurniture.com

Attn: Returns

RMA #

Room 306-3, No. 1, Fanghu Industrial Zone

Huli District, Xiamen

China

Please note, you will be responsible for all return shipping charges. We strongly recommend that you use a trackable method to mail your return. 

REFUNDS

After receiving your return and inspecting the condition of your item, we will process your return. Please allow at least seven (7) days from the receipt of your item to process your return. Refunds may take 1-2 billing cycles to appear on your credit card statement, depending on your credit card company. We will notify you by email when your return has been processed.

EXCEPTIONS

Any failed deliveries where packages are returned due to the following reasons will not be able to cancel the listing or request a refund.

· Insufficient or incorrect address

· International shipping using P.O.BOX as the shipping address

· Inability to contact the recipient

· Lost or stolen packages marked as "Delivered" - Please file a claim directly with the express provider.

For defective or damaged products, please contact us at the contact details below to arrange a refund or exchange.

Please Note

· A $20.00 restocking fee will be charged for all returns.

· Just to cover the express costs to and from.

QUESTIONS

If you have any questions concerning our return policy, please contact us at:

order@xbbfurniture.com